The rules, written plainly

01Agreement to these terms

These Terms of Service ("Terms") govern your use of the Thrievo website and any services you buy from Thrievo ("Thrievo," "we," "us," "our"). By browsing the site, submitting a form, booking a call or engaging us, you accept these Terms.

If you are agreeing on behalf of a business, you confirm you have the authority to bind that business, and "you" means the business.

If you do not agree with these Terms, do not use the site or our services.

02Who can use our services

You must be at least 18 years old and legally able to enter a contract. Our services are built for businesses, not consumers, and are provided for business purposes.

03What we do

Thrievo provides marketing services which may include social media management, paid social advertising, website design and build, funnel building, lead generation, graphic design, content production, online presence management and marketing strategy.

The exact services, deliverables, timelines and fees for your engagement live in your proposal or statement of work. Where that document conflicts with these Terms, the proposal controls for the points it covers, and these Terms fill in everything else.

Anything not written into your proposal is out of scope. We are happy to add it — as a documented change with its own timeline and fee.

04Fees, invoicing and late payment

• Retainers are invoiced in advance for each billing period. Project work is invoiced per the schedule in your proposal.
• Invoices are due on the terms stated on the invoice, by default within 7 days of issue.
• Advertising budget is separate from our fees and is either paid directly to the platform by you or billed as a pass-through at cost.
• Fees are exclusive of any applicable taxes, which are your responsibility.
• If an invoice is more than 14 days overdue we may pause work and pause campaign management after written notice. Work resumes when the account is current.
• Repeated late payment may end the engagement. Refunds are governed by our Refund Policy.

05What we need from you

Good marketing needs a working partnership. You agree to:

• Give us the materials, brand assets, product information and account access we need, on time.
• Provide feedback and approvals within the timeframes in your proposal — usually 3 business days.
• Make sure everything you give us is accurate, and that you own it or have the right to use it.
• Make sure the claims you ask us to publish about your business are truthful and legally allowed in your industry.
• Keep your own accounts, licences and permissions in good standing.
• Nominate one person with authority to approve work, so feedback does not arrive in contradictory pieces.

Where a deadline slips because of delays on your side, timelines shift accordingly and fees do not change.

06Approvals and revisions

• Each deliverable includes the number of revision rounds set out in your proposal. Two rounds is our default.
• Extra rounds, or changes that alter the agreed direction after approval, are billed as additional work.
• If we do not hear back on a deliverable within 7 business days, we treat it as approved so the project can move forward.
• Time-sensitive work such as live campaign management may proceed on agreed guidelines without per-item approval.

07Who owns what

Your material

Everything you give us — logos, trademarks, photos, copy, product data, customer lists — stays yours. You grant us a licence to use it purely to deliver your services.

What we make for you

On full payment of the fees for a deliverable, ownership of that final deliverable transfers to you: the finished designs, page copy, website build, creative assets and campaign materials made specifically for your project.

What stays ours

We keep ownership of our underlying tools, templates, frameworks, processes, internal documentation, source files for reusable components, and general know-how — including anything we learn doing your project. None of that is exclusive to any client.

Third-party assets

Stock images, fonts, plugins and software used in a deliverable are licensed, not owned. Those licences pass to you subject to the vendor's terms, and some require ongoing payment to stay valid.

Showing the work

Unless you tell us otherwise in writing, we may display work we did for you in our portfolio, case studies and marketing, and name you as a client. Ask us to keep an engagement confidential and we will.

08Third-party platforms

Much of our work runs on platforms we do not control — Meta, Google, TikTok, LinkedIn, hosting providers, email tools and CRMs. You agree that:

• Their terms and policies apply to your accounts and your content.
• They can change their rules, pricing, algorithms or features at any time, and that can affect results.
• We are not responsible for account suspensions, ad disapprovals, outages or policy decisions made by a platform, except where they were caused by our own negligence.
• Accounts we set up or manage on your behalf belong to you, and you keep them after the engagement ends.

09Confidentiality

Each side agrees to keep the other's non-public business information confidential and to use it only to perform or receive the services. This does not cover information that is already public, was already known, is independently developed, or must be disclosed by law. These obligations continue for two years after the engagement ends.

10No guarantee of results

This one matters, so it gets its own section.

Marketing is not a vending machine. Results depend on your market, pricing, product, sales follow-up, competition, seasonality, budget and platform behaviour — most of which sit outside our control.

We do not guarantee any specific outcome: no promised number of leads, sales, followers, rankings, impressions, conversion rate or return on ad spend. Any figure we share in a proposal, forecast or case study is an illustration based on past work, not a promise about yours.

What we do commit to: the agreed scope, delivered on schedule, at professional standard, with honest reporting on what is working and what is not.

11Acceptable use

When using our website or working with us, you agree not to:

• Break any applicable law or regulation, including advertising, spam and consumer-protection rules.
• Ask us to produce false, misleading, defamatory, discriminatory or infringing content.
• Ask us to market products or services that are illegal in the markets being targeted.
• Attempt to gain unauthorised access to our systems, scrape the site at scale, or introduce malicious code.
• Copy, resell or republish our website content, methodology or materials without permission.

We may decline or end an engagement that would require us to do any of the above.

12Term, cancellation and suspension

• Retainers run month to month from the start date unless your proposal sets a fixed term.
• Either side may cancel with 30 days' written notice. Work and fees continue through the notice period.
• Either side may end the engagement immediately if the other materially breaches these Terms and does not fix it within 10 days of written notice.
• We may suspend work for non-payment, or if continuing would breach a law or platform policy.
• On termination: outstanding invoices become due, we hand over completed and paid-for deliverables plus account access, and the Refund Policy determines what if anything comes back to you.

13Disclaimers

Our website and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the site will be uninterrupted, error-free or free of harmful components, or that any information on it is complete or current. Nothing on this site is legal, financial or tax advice.

14Limitation of liability

To the fullest extent the law allows:

• Thrievo is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill or business interruption, even if we were told such damages were possible.
• Our total liability for any claim connected to the services is limited to the Thrievo service fees you paid us in the three months before the event giving rise to the claim. Advertising spend and other pass-through costs are excluded from that calculation.
• Nothing here limits liability that cannot lawfully be limited, including for fraud, wilful misconduct or death and personal injury caused by negligence.

15Indemnification

You agree to indemnify and hold Thrievo and its people harmless from claims, damages, losses and reasonable legal costs arising from: content or materials you supplied; claims about your products or services that we published at your direction; your breach of these Terms; or your violation of a law or a third-party right.

16Communications

By giving us your contact details you agree we may contact you by email, phone or messaging about your enquiry and your engagement. Marketing messages are separate and always carry an opt-out. Message and data rates may apply to text messages.

Email is not perfectly secure. Do not send passwords, card numbers or sensitive personal data by email — ask us for a secure method instead.

17Links to other sites

Our site may link to third-party websites. We do not control them, do not endorse them by linking, and are not responsible for their content, products or practices.

18Events outside our control

Neither side is liable for failure or delay caused by events beyond reasonable control — natural disasters, war, civil unrest, epidemics, government action, strikes, power failures, or the outage of a major internet platform or infrastructure provider. Obligations pause for the duration and resume when the event passes.

19How we resolve disagreements

If something goes wrong, we start with a conversation. Send us written notice describing the problem and what you want done about it, and we will work in good faith to resolve it within 30 days.

Most disputes end here. If yours does not, both sides remain free to pursue whatever remedies are available under the applicable law, and we will agree the appropriate forum at that point.

20General

• Entire agreement. These Terms, your proposal or statement of work, the Privacy Policy and the Refund Policy make up the whole agreement between us.
• Severability. If any provision is found unenforceable, the rest stays in force.
• No waiver. Not enforcing a term once does not waive it later.
• Assignment. You may not transfer this agreement without our written consent. We may assign it as part of a merger, acquisition or sale of the business.
• Independent contractor. Thrievo is an independent contractor, not your employee, partner or joint venturer.
• Subcontractors. We may use vetted specialists for parts of the work. We stay responsible for what they deliver.
• Survival. Sections on intellectual property, confidentiality, disclaimers, liability, indemnity and disputes survive termination.

21Changes to these terms

We may update these Terms as our services and the law evolve. The effective date at the top shows the current version. Continuing to use the site or our services after an update means you accept it. For active engagements, we will give you written notice of material changes before they apply.

22Contact us

If you have questions about this policy, reach us any of these ways:

• Email hello@thrievo.com
• Phone +1 646-624-8392
• Mail Thrievo, 30 N Gould St Ste N, Sheridan, WY 82801

We answer within 24 hours on weekdays.